Refund and Returns Policy

At EVERFLOW DIY, we want every customer to be fully satisfied with their purchase. In addition to our own commitments, your purchases are protected by the legal warranty provided under the Quebec Consumer Protection Act (CQLR, c. P-40.1), the Civil Code of Quebec, and applicable Canadian legislation.

1- Legal Warranty (automatic, free of charge)

By law, our products are covered by a legal warranty that ensures:

  • The product matches its description and is suitable for its intended use.
  • The product is free from hidden defects that would make it unfit for use or reduce its usefulness.
  • The product has a reasonable durability, considering the price paid, its intended use, and the conditions of use.

This warranty applies automatically, without any action required on your part, and is in addition to any commercial warranty we may provide.

2- Satisfaction Guarantee (30 days)

In addition to the legal warranty, we offer a 30-day satisfaction guarantee:

  • If you are not satisfied with your purchase, you may contact us within 30 days of receipt to request an exchange or a refund.
  • The product must be uncontaminated, unmixed, and usable (for resins, containers must remain sealed and free from impurities).
  • A reasonable test is allowed to identify a manufacturing defect (e.g., improper curing or abnormal yellowing).

3- Damaged or Non-Conforming Products

If you receive a product that is damaged during delivery or does not match your order, we will cover all costs (including return shipping and the delivery of a replacement product).

4- Return / Refund Procedure

  1. Contact us by email or phone, describing the issue and, if possible, providing a photo or video.
  2. We will provide a return authorization along with instructions.
  3. Depending on the situation, you may receive:
    • a product exchange,
    • a store credit, or
    • a full refund (including applicable taxes).
  4. Refunds are processed within 5 to 10 business days after the returned product has been received and inspected.

5- Exclusions

The warranty and refunds do not cover the following cases:

  • Misuse, failure to follow instructions or application conditions (incorrect mixing ratio, improper temperature, deliberate contamination).
  • Products returned after more than 30 days without proof of defect.
  • Initial shipping costs (unless the product was defective or non-conforming).

6- Customer Service

We are always available to advise you before, during, and after your DIY project.

  • Name: Jean-Sébastien Bédard
  • Email: info@everflowdiy.com
  • Phone: (450) 677-1501
  • Address: 1997 Av Francis-Hughes, Laval, QC, H7S 1N5

In summary:

  • You are automatically protected by law (legal warranty).
  • We add a 30-day satisfaction guarantee for your peace of mind.
  • In case of any issue, we prioritize the simplest and fastest solution for you: refund, exchange, or store credit.