RETURN, REFUND AND LEGAL WARRANTY POLICY

At EVERFLOW DIY, we are committed to supplying quality products that comply with their description and applicable legal requirements. This policy applies in addition to the mandatory rights provided by the Quebec Consumer Protection Act, the Civil Code of Québec, and any other applicable legislation.

  1. Final Sale No Satisfaction Guarantee

All purchases from EVERFLOW DIY are considered final sale.

EVERFLOW DIY does not offer a 30-day satisfaction guarantee and does not automatically accept returns, exchanges, or refunds for:

  • a change of mind;
  • ordering the wrong product, colour, format, or quantity;
  • project cancellation or scheduling changes;
  • dissatisfaction unrelated to a product defect;
  • failure to verify product suitability before purchase; or
  • products purchased on sale, clearance, or marked as final sale.

A return or exchange may be accepted at EVERFLOW DIY’s discretion if authorized in writing before the product is returned. Such authorization does not create an ongoing obligation to accept similar returns.

Nothing in this policy limits the customer’s rights under applicable consumer protection laws.

  1. Legal Warranty

Products purchased by consumers are covered by the legal warranties provided under applicable Quebec law. These warranties generally require that a product:

  • be fit for its ordinary intended use;
  • match its description and the representations made concerning it;
  • be free from latent defects that make it unfit for use or substantially reduce its usefulness; and
  • have reasonable durability, considering its price, intended use, and normal conditions of use.

Legal warranties apply automatically and cannot be excluded by this policy.

  1. Opened, Mixed, Used, or Customized Products

Except where required by law because of a confirmed defect or non-conformity, EVERFLOW DIY does not accept returns of:

  • opened, unsealed, or partially used products;
  • mixed, contaminated, or improperly stored products;
  • products exposed to moisture, freezing, excessive heat, or other unsuitable storage conditions;
  • custom-tinted, specially formulated, or made-to-order products; or
  • products that cannot be safely resold in their original condition.

Because epoxy and coating products are sensitive to mixing ratios, preparation methods, temperature, humidity, storage, and application conditions, an unsuccessful application does not, by itself, establish that the product is defective.

  1. Damaged, Incorrect, or Potentially Defective Products

Customers must inspect their order promptly upon receipt.

If a product arrives damaged, an incorrect product is delivered, or a manufacturing defect is suspected, the customer should contact EVERFLOW DIY as soon as possible and provide:

  • proof of purchase;
  • the order number;
  • photographs or videos showing the issue;
  • the product name and batch or lot number;
  • a description of the preparation, mixing, and application process; and
  • any other information reasonably required to assess the claim.

Damage occurring during delivery should preferably be reported within 48 hours of receipt to allow us to submit a claim to the carrier. This requested reporting period does not limit any mandatory rights provided by law.

Customers must retain the product, its components, containers, labels, and packaging until the claim has been assessed. Products must not be discarded without written authorization from EVERFLOW DIY.

  1. Return Authorization and Inspection

No product should be returned without prior authorization from EVERFLOW DIY.

When a return is authorized, we will provide the applicable instructions. The product may be inspected or tested before a refund, replacement, or store credit is issued.

If the product is confirmed to be defective, damaged during delivery, non-conforming, or shipped incorrectly due to an error by EVERFLOW DIY, an appropriate remedy will be provided in accordance with applicable law. Depending on the circumstances, this may include:

  • replacement of the affected product;
  • a refund;
  • a store credit, if accepted by the customer; or
  • another remedy required by applicable law.
  1. Shipping and Return Costs

EVERFLOW DIY will cover reasonable return and replacement shipping costs when:

  • the wrong product was shipped because of an EVERFLOW DIY error;
  • the product was damaged during delivery; or
  • the product is confirmed to be defective or non-conforming and EVERFLOW DIY is legally responsible for the return costs.

In all other cases, including discretionary returns accepted by EVERFLOW DIY, ordering errors, changes of mind, selection of an unsuitable product, or claims where no product defect or non-conformity is established:

  • the customer is responsible for all return shipping costs;
  • original shipping and delivery charges are non-refundable, except where required by law;
  • the customer is responsible for adequately packaging the returned product; and
  • the customer assumes the risk of loss or damage during return transportation.

Unauthorized returns and packages sent collect or cash on delivery may be refused, subject to applicable law.

  1. Misuse and Application Conditions

Returns, refunds, and warranty claims may be refused when the problem results from circumstances unrelated to a defect in the product, including:

  • an incorrect mixing ratio;
  • insufficient or excessive mixing;
  • improper surface preparation;
  • application outside the recommended temperature or humidity range;
  • application below or near the dew point;
  • moisture in the substrate;
  • contamination of the product or surface;
  • use with incompatible materials;
  • failure to follow the technical data sheet or application instructions;
  • improper transportation or storage after delivery; or
  • use of the product for an unintended or unsuitable purpose.

This section does not exclude any liability or legal warranty that cannot lawfully be excluded.

  1. Refund Processing

When a refund is approved, it will normally be issued to the original payment method within 5 to 10 business days after the returned product has been received, inspected, and approved.

Banking or credit card processing times may vary and are outside EVERFLOW DIY’s control.

  1. Customer Service

Customers are encouraged to contact us before purchasing or applying a product if they have questions about product selection, compatibility, surface preparation, or application conditions.

Email: info@everflowdiy.com
Address: 1997 Francis-Hughes Avenue, Laval, Quebec, H7S 1N5

Summary

  • All purchases are final sale, subject to mandatory legal rights.
  • EVERFLOW DIY does not provide a 30-day satisfaction guarantee.
  • Opened, mixed, contaminated, or improperly stored products cannot normally be returned.
  • Customers are responsible for shipping costs when the return is not caused by an EVERFLOW DIY error or a confirmed product defect.
  • Mandatory legal warranties remain fully applicable.