PRIVACY POLICY

This page was last changed on November 10, 2025, last checked on November 10, 2025 and applies to citizens and legal permanent residents of Canada.

Everflow DIY respects your privacy and complies with Quebec’s Law 25 regarding the protection of personal information in the private sector.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address, phone number, postal address

  • Billing and payment details

  • Order history

  • Information submitted through forms (contact, quotation, support, custom orders, etc.)

  • Browsing and usage data (cookies, IP address, device type, browser information, etc.)

2. Purpose of Collection

We collect this information in order to:

  • Process, prepare and deliver orders placed on our online store

  • Answer questions and support requests submitted through contact forms

  • Provide personalized customer service and product recommendations

  • Send marketing communications and promotions (only if consent is given)

  • Maintain, improve and secure the website and user experience

3. Consent

By submitting information through our website or placing an order, you consent to the collection, use and disclosure of your personal information as described in this policy.
You may withdraw your consent at any time.

4. Information Sharing

We may share your information with trusted third-party service providers such as:

  • Payment processors (e.g.: Stripe, PayPal)

  • Shipping carriers

  • Hosting providers, website management and security services

Each provider only receives the information required to perform their specific function.

5. Data Storage and Security

All collected information is stored securely for the time necessary to fulfill the purposes listed above.
Appropriate administrative, technical and organizational measures are in place to protect your data from unauthorized access, alteration, loss, or disclosure.

6. Your Rights Under Law 25

You have the right to:

  • Request access to your personal information

  • Request correction or deletion

  • Withdraw previously given consent

  • File a complaint with the Commission d’accès à l’information du Québec

To exercise your rights, contact our Privacy Officer:

Privacy Officer
Name: Jean-Sebastien Bedard
Email: info@everflowdiy.com
Phone: (450) 677-1501
Address: 1997 Av Francis-Hughes, Laval, QC, H7S 1N5

7. Cookies

Our website uses cookies to enhance navigation, personalize your experience, and analyze traffic.
You may choose to disable cookies from your browser settings.

8. Updates to This Policy

This policy may be updated at any time. Any modifications will be posted on this page.